Ratings & Reviews

Overall Rating

5(261 reviews)99.2% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

Resident Reviews

submitted by Michele W. - |Recommended: YesNice, dog-friendly community — I feel safe here, and love living near the ocean. My biggest frustration is that the post office will not deliver packages to my door, and its hours are very limited. I often end up with packages returned to sender because either I am traveling, or am unable to get to the post office during hours of operation.
response from property -We are glad to hear you like your living experience as we strive to make Land's End a great place to call home. For your convenience we do accept packages from UPS, Fed-Ex and OnTrac and hold them for up to 3 business days. However, we do not have the resources to accommodate holding packages for all of the residents at Land's End. The local USPS is within walking distance; they provide notification of delivery and will hold your package for up to 30 days. Should you be traveling, we are happy to hold a specific USPS package for you until you return home. We ask that you leave a note inside your mailbox so that the postal carrier knows to leave the package with us. We feel that this will help provide superior package services for you. Thank you.
submitted by John H. - |Recommended: YesBest apartments I ve ever lived in. — Beautiful
response from property -Thank you.
submitted by Gina R. - |Recommended: YesLands End is a beautiful community filled with great tenants and the grounds are kept very clean. Everyone is pleasant and the staff is excellent. Maintenance is unbelievable and always willing to help. — I love to live at Lands End! You are practically living at the Ocean.
response from property -Thank you for taking the time to share these kind words about our community. Our main goal as a property management team is to provide an exceptional place for our residents to call home. We hope that we continue to meet your expectations.
submitted by Richard C. - |Recommended: YesAffordable and convenient — The proximity from the beach can t be beat
response from property -Thank you for your review. We are pleased to hear that our location has helped you have an exceptional living experience.
submitted by Naomi I. - |Recommended: YesVery peaceful and wonderful place to live. — Quiet and peaceful..!!!
response from property -Thank you for your review. We hope that we continue to provide you with a peaceful community experience.
submitted by Timothy H. - |Recommended: YesPersonable staff, friendly, and polite — very convenient and enjoyable
response from property -Thank you for taking the time to share these kind words. We hope that you continue to enjoy your time as a member of our community.
submitted by Jerry D. - |Recommended: YesThe guy in 252 was smoking this morning, sharing his cigarette smoke with all his neighbors, outside, on his balcony. MMMMMmmmm, love that cigarette smoke! — Smokey...
response from property -Thank you for bringing this concern to our attention. Our on-site team will investigate this issue further. If this issue persists, please notify a member of our team.
submitted by Wade B. - |Recommended: YesGreat views and dog friendly — Beautiful.
response from property -Thank you for your review. We hope that you continue to enjoy your stay with us.
submitted by Erik T. - |Recommended: YesWell managed by friendly staff — Quiet property, well maintain buildings and grounds. I enjoy coming home to the seaside where I can just walk down to the beach below or enjoy the relaxing on my balcony overlooking the sea.
response from property -Thank you for your review. Our community offers breathtaking ocean views and many of our residents find this to be one of their favorite features while residing here at Lands End. We hope that you continue to enjoy all that our community has to offer.
submitted by Cynthia M. - |Recommended: YesWonderful and well maintained !! — A dream come true !!
response from property -Thank you for your review. We are happy to hear that you are enjoying your time as a member of the Lands End community. We hope that we continue to meet your expectations.
submitted by Julie M. - |Recommended: NoMaintenance response could be improved — I like the location of the complex. The ocean views are awesome, but maintenance requests should be responded to in a timely manner, especially ones where safety of the residents matters.
response from property -Thank you for bringing your concerns to our attention. If you have any items that are in need of an inspection, please contact us at 650-355-3400. We are here to be of service and address any concerns you have to your satisfaction.
submitted by Denise B. - |Recommended: YesPeaceful and quiet — Peaceful and quiet.
response from property -Thank you for your review. We are pleased to hear that you have been enjoying your time at Land's End. We hope that you continue to enjoy our peaceful community.
submitted by Kristin R. - |Recommended: YesI love living by the ocean! — Very good amenities, pet friendly, nice neighbors, and management is responsive. Conveniently located with essential shops in walking distance. I can imagine living here for a very long time.
response from property -Thank you for sharing these kind words about our community. We are pleased to hear that are enjoying your stay here at Land's End. Our management team strives to provide each resident with exceptional service and amenities and our location is one that is rivaled by very few communities. We hope you continue to enjoy your living experience with us.
submitted by Daniel T. - |Recommended: YesI work nights, need means to send notice via web — I don't operate during normal business hours, work nights, and you have a website, so it would be great if your website could accept a letter from me, or even a fax number. Just an idea. It would be helpful to many I believe. I need to give 30 days notice asap.
response from property -Thank you for your feedback. You can reach our office via email at Landsend@trinity-pm.com; if received after hours, we will respond the next business day. We are happy to provide the notice to vacate form to you via email as well.
submitted by Lisa F. - |Recommended: YesBiggest downside is the Washer/Dryer! — This complex has a beautiful ocean view and off leash beach access, amazing staff, and great pet policy that allows larger dogs and cats. The community is friendly and it's overall a pretty peaceful place to live. The online portal is convenient and maintenance requests are addressed in a timely manner. However, the in-unit washer/dryer (which we were excited to have in-unit and not just on site) doesn't ever seem to dry despite the maintenance we have had on it. Also, the apartments are overpriced for the amount of space you get.
response from property -Thank you for your feedback. The dryers are self-venting which in comparison to standard dryers, do take longer. The community does also offer 24 hour laundry rooms for those times faster drying times are needed. Please notify a member of our team if you have any additional questions or concerns.